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The ACSI Announces DISH Network As The Leader In Customer Satisfaction In The Pay-TV Industry

by Andrew

Posted on May 16, 2012

The American Customer Satisfaction Index (ACSI) has ranked DISH first among the nation’s largest satellite and cable providers in the key measures of customer experience. The ACSI measure these ranks of customer service, overall value, customer satisfaction and customer loyalty. The survey was released today and found that DISH scored higher than competing satellite TV provider DirecTV in overall customer satisfaction, and for the twelfth year running, DISH has surpassed Comcast, Time Warner and Charter in that key criterion. Not only that but it was announced that DISH also led the cable and satellite industry in call center satisfaction as well as web site satisfaction for the second year in a row. “Customer satisfaction has been a big focus for DISH,” said Bernie Han, chief operating officer at DISH. “We’re pleased to see that our efforts to deliver a best-in-class service experience are being recognized by our customers, but we know that we have a lot more room to improve.” The American Customer Satisfaction Index is a national economic indicator of customer evaluations of the quality of products and services available to household consumers in the United States. The national index is updated each quarter and month with new measures for different sectors of the economy. The overall ACSI compares 225 companies in 47 different industries as well as government agencies over the previous four quarters. To learn more about the latest new updates and promotions from DISH Network visit authorized retailer DISH Systems or call (866)989-3474.